# Terms: what to show the user before they accept

Source: "Businesses in ChatGPT Terms" as shown by OpenAI, copied by the Moatlight team on 12 Nov 2026 **[P]**. Terms can change. This is a plain-words summary, not legal advice. Tell the user to read the terms link on the first screen, and to ask a lawyer if the business has sensitive IP or regulated products.

Show these six points. Keep each to a line or two.

1. **Authority (section 7).** You confirm you are allowed to represent this business and that what you submit is accurate, current and lawful. Keep it current (2.3).
2. **Basic info becomes public, for good (4.2).** The license for name, address, contact details, category, opening hours and website is perpetual and irrevocable. Do not submit anything you would not want shown publicly forever. OpenAI can also create and show a listing for you whether or not you verify it (4.1).
3. **No control, no guarantee (4.1, 8).** Verifying gives no exclusive control over the listing. OpenAI may edit it, decline your text, or not verify you. No promised placement, ranking, traffic or sales.
4. **Business Agent is yours to answer for (5).** Creating or previewing does not publish it. If you publish, you are responsible for what it says and does, including offers and transactions. OpenAI can change or remove it any time.
5. **No sensitive data (11, "Prohibited Data"), and Insights stay private (6).** Do not put health data, data about children, race, religion, politics, union membership, immigration status, biometric data and similar in what you submit. Insight Data is OpenAI confidential: use it for your own measurement only; do not share it publicly or sell it.
6. **Broad legal terms (9, 10).** You indemnify OpenAI for claims tied to your data, business, listing or agent. You also release and agree not to sue OpenAI over "Covered Claims", which include claims about content on your own websites, and waive injunctive relief over OpenAI's continued use. Worth a lawyer's read before accepting if the website holds valuable content.

Also relevant when a phone number is entered: by using Business Hub you agree OpenAI's AI assistant may call you on behalf of its users. The Terms link an opt-out (4.1).

If the user adds a product feed: you must let OpenAI crawlers access your sites and waive text-and-data-mining opt-outs for OpenAI (section 3).